My client is looking for a temporary Customer Service Coordinator to arrange job requests for vehicle inspections or audits with customers via incoming calls and emails. The assignment is to help cover extra workload.
You will ensure that the vehicle inspections are tailored to suit the type of vehicle being inspected and the correctly skilled resource engineer or auditor is deployed to complete the job.
In addition to this the Customer Service Coordinator will be responsible for: - Answer incoming calls/ emails and assist customers with their specific enquiries
- Book and allocate customer jobs to engineers or Auditors
- Update database/portals with changes and status of each customer
- Liaise with engineers/Auditors to book follow on jobs for customers
- General administration including taking payments, issuing receipts and customer correspondence via email and post
- Achieve the SLA's for our existing customers
In order to be successful in this role you must have: - Experience within a customer service environment, preferably in an office/contact centre environment
- Excellent communication skills along with a good telephone manner
- Proven experience in providing exceptional customer service
- An ability to deal professionally, calmly and tactfully with customers and internal colleagues
- Proficient in all Microsoft Office applications
- A good geographical knowledge
- Experience in scheduling is preferable
