Customer Services Advisor Location: London
Monday to Friday plus 1 Saturday per month
Are you a confident communicator with a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and organised
Customer Services Advisor to join a busy, customer-focused team within a well-established and growing business.
This is a fantastic opportunity for someone who enjoys building relationships, solving problems and ensuring customers receive an exceptional level of service.
The Role As a Customer Services Advisor, you’ll play a key role in maintaining strong customer relationships and supporting the smooth day-to-day running of commercial operations.
Key responsibilities include: - Handling incoming customer calls and emails professionally and efficiently.
- Managing job bookings, responding to customer queries and completing general administration.
- Maintaining accurate and up-to-date customer records and databases.
- Supporting invoicing activities and ensuring deadlines are met.
- Building and maintaining strong relationships with existing customers.
- Developing new customer relationships and re-engaging with lapsed clients.
- Working closely with internal teams, including Sales, Transport and Finance, to ensure a seamless customer experience.
About You We’re looking for someone who is enthusiastic, commercially minded and takes pride in delivering outstanding customer service.
You’ll ideally have:
- Previous experience in customer service, administration or a similar fast-paced role.
- Excellent verbal and written communication skills.
- Strong organisational skills and exceptional attention to detail.
- An analytical mindset and a proactive, can-do attitude.
- The ability to work well under pressure and manage competing priorities.
- Confidence using Microsoft Office at an advanced level.
- A collaborative approach and the ability to build positive relationships with
What’s on Offer? - The opportunity to join an established and growing business.
- A supportive, team-oriented working environment.
- Training and ongoing professional development opportunities.
- Access to health and wellbeing support.
- On-site facilities, including secure parking and gym facilities at the head office.
