Join an Amazing Global Company! Temp-to-Perm Hybrid Opportunity Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working!
Position Details: - Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time).
- Working Hours: Shifts are rotational, scheduled in advance:
- 08:00–16:00
- 09:00–17:00
- 10:00–18:00
- 12:00–20:00
- Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.
Why You’ll Love This Role: - Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
- Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
- Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
- Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
- Fun Extras: Enjoy team events and treats like pizza in the office!
- Accessible Location: Excellent transport links make commuting a breeze.
About the role:
This is not your average call centre job! Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.
Your Day-to-Day: - Answer and manage customer calls, delivering helpful and friendly service.
- Build strong relationships, resolving inquiries with care and professionalism.
- Take ownership of issues, ensuring accurate and timely resolutions.
- Document all interactions in line with compliance policies.
- Deliver quality outcomes, measured through call recordings and audits.
What We’re Looking For: - Positive, adaptable individuals with a passion for helping others.
- Excellent communicators with strong interpersonal skills.
- Problem-solvers with good analytical abilities.
- Experience in banking or customer service is a bonus but not required!
