Customer Service Specialist.

Greater London/ contract / Negotiable

A global market-leading bio-pharmaceutical company is currently looking for a Senior Customer Service Specialist to join them on 14 month contract.

This is an exciting opportunity for individuals with expertise in supply chain and distribution to collaborate with a skilled and committed Customer Services team,

Key Responsibilities:
  • Assist with the Order to Cash (OTC) process, which encompasses supply chain, order processing, returns, recalls, pricing, documentation management, and handling any related queries about the supply chain and account receivables activities
  • Generate and oversee all reporting
  • Processing of rebates for Home-care and Outpatient Pharmacy supply
  • Work closely with the broader Customer Services team to provide necessary support
  • Work with internal stakeholders, especially finance and regulatory, to ensure compliance with internal and external controls, including GDP and audit criteria
  • Develop and document procedures
  • Coordinate with external (e.g., NHS) and internal customers to address supply issues
  • Act as a responsible contact point for product supply with other internal/external stakeholders.
Skills & Experience
  • SAP within OTC for order processing and accounts receivable
  • Essential experience in Supply Chain, preferably in the UK market
  • Proficient Excel user spreadsheets
  • Numerical skills and the ability to recognise patterns in data