Documentation Customer Service Administrator.

Feltham/ temporary / 12.47

Overview: My international client is seeking a Documentation Customer Service Administrator to join their team. Reporting to the Global Customer Service Manager, this role plays a vital part in providing support for Turbine customers by ensuring that all documentation requirements are met and uploaded to customer portals in a timely manner. Operating in a busy department, the role is central to managing all customer orders, shipping, and invoicing related to orders received from regional sales offices in the UK, Europe, and the Middle East.

Major Job Functions - Turbine Sales Support:

  • Comply with the company's Code of Ethics, raising any issues with management
  • Liaise with customers on the status of orders, updating customer reports weekly for customer metrics
  • Provide customers with documents, certificates, manuals, and data sheets as required
  • Maintain and monitor Turbine customer order mailboxes
  • Monitor, update, and maintain Turbine customer portals, including uploading documents and updating delivery information
  • Work with shipping/logistics to produce bespoke customer documents as required
  • Other duties and projects as specified

Key Skills Required:

  • Computer literate with a good working knowledge of Microsoft applications
  • Numerical accuracy
  • Articulate, with good written and verbal communication skills
  • Accurate, with good attention to detail
  • Ability to prioritize and manage multiple tasks
  • Team player and able to work on your own initiative

Behaviours Required:

  • Positive, enthusiastic attitude
  • Flexible to changing priorities
  • Able to manage situations to prevent stress
  • Friendly and approachable
  • Supportive to all team members
  • Co-operative and collaborative with all team members
  • Self-awareness to modify and choose appropriate behavior to positively influence a situation
  • Confidence to express ideas and thoughts on situations or events
  • Able to build positive relationships, with rapport built on mutual trust

Duration: Indefinite Working Arrangement: Hybrid

How to Apply: If you are interested in this Documentation Customer Service Administrator role and possess the required skills and behaviors, please apply now!

Thank you. Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.