E-Commerce Manager Hayes, West London (4 days office / Friday work from home)Salary £64,000 + 5% Bonus + Excellent Benefits We are looking for an experienced and commercially focused E-Commerce Manager to join a growing omni-channel retail business with ambitious growth plans over the next five years.
This is an exciting opportunity for a driven digital professional to take ownership of e-commerce growth strategies, lead performance optimisation initiatives, and help shape the future of a premium consumer brand within a fast-paced environment.
The successful candidate will play a key role in driving profitable online sales, improving customer engagement, enhancing digital performance, and identifying new marketplace opportunities.
About You - Proven experience in an E-Commerce Manager or similar digital commerce role
- Strong background in website management and online trading
- Experience managing performance marketing campaigns with a focus on ROAS and sales growth
- Commercially minded with strong analytical skills
- Excellent attention to detail and organisational skills
- Confident communicator with the ability to work cross-functionally
- Self-motivated, proactive and able to bring fresh ideas to the business
- Experience working with third-party marketplaces would be advantageous
- Comfortable working within a fast-paced, evolving environment
Key Responsibilities - Develop, plan and execute the annual promotional calendar and e-commerce sales strategy
- Identify and deliver new online growth opportunities alongside the senior commercial leadership team
- Work closely with marketing teams and external agencies to maximise ROAS, traffic, and conversion performance
- Support and improve day-to-day e-commerce operations
- Oversee product listings, ensuring accuracy across pricing, descriptions, imagery and product data
- Develop strategies to improve conversion rates and average order value (AOV)
- Manage digital integrations, product feeds and promotional activity across third-party websites and marketplaces
- Analyse website and campaign performance using Google Analytics and other reporting tools
- Create clear reporting dashboards and communicate campaign performance to key stakeholders
- Support email marketing and social media activity
- Review customer journeys and touchpoints across departments to improve overall customer experience
- Build strong working relationships with internal teams, agencies and suppliers
- Stay up to date with digital trends, competitor activity and emerging marketplace opportunities
What’s on Offer - £64,000 salary
- 5% performance-related bonus
- Hybrid working (4 days office / Fridays from home)
- 25 days holiday
- Private medical insurance
- Pension contribution
- Life insurance
- Ongoing training and career development
- Team events and initiatives
This is a fantastic opportunity to join a highly successful business with ambitious growth plans and a strong focus on innovation, digital performance and customer experience.
