Birmingham | Hybrid Working £14.50 - £15.50 per hour Temp to Perm Opportunity
A fantastic opportunity has arisen for a
Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home.
This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services.
Key Responsibilities
- Accurately inputting mortgage application, borrower and property information onto internal systems
- Supporting lending applications from Decision in Principle through to completion
- Liaising with brokers, mortgage advisers, solicitors and valuers
- Issuing identification and verification documentation to customers
- Ensuring all records are maintained accurately and confidentially
- Meeting service level agreements and daily processing targets
- Identifying discrepancies and escalating issues where required
- Supporting the wider operations team to deliver excellent customer outcomes
Candidate Profile
- Previous administration, data entry or customer support experience
- Strong attention to detail with high levels of accuracy
- Excellent organisational skills and ability to manage multiple priorities
- Strong communication skills, both written and verbal
- Good working knowledge of Microsoft Office, including Excel and Word
- Mortgage, banking, lending or financial services experience would be highly advantageous
- A proactive and team-oriented attitude
Additional Information
- Monday to Friday, 9:00am – 5:30pm
- Hybrid working model
- Central Birmingham location
- Immediate start available
- Excellent opportunity to secure a permanent role
If you are looking for your next opportunity within financial services and would like to join a supportive and professional organisation, please apply today.
