Our client, who is a Freight Forwarding company in the UK is part of a global and multi-cultural Group offering worldwide services. It has revenues of 3 billion Euro’s and more than 8000 employees working around the world.
The Forwarder provides an excellent customer service experience for our customers including providing services of clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
Key Responsibilities: - Completion of end-to-end forwarding activities as the individual role requires.
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
- Work closely with internal and external customers.
- Focus on customer service.
- Use of Cargo Wise /MS office as requested.
- Ensure invoicing, job costing, milestone are updated within the required timeframe.
- Month end department compliance
- Customs Entries
- Cost control
- Assist team colleagues where required.
- Ensure all reports including internal and customer specific are completed within the deadline.
- Resolve queries from customers and suppliers.
- Ensure Best Practice models are adopted.
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development.
- Maintain clean desk policy.
- Operate within companies QA system.
- Any other tasks as directed by their supervisor or Line Manager
Skills Required:
- Result-oriented and driven to achieve goals and meet targets.
- Problem solving skills.
- Ability to read and understand an SOP.
- Customer service driven.
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes.
- Team oriented.
- Quality focus.
- Flexible in approach and happy to work shifts as required including weekends.
Please apply now if you would like to learn more about this role.
Thank you and good luck!
