Helpdesk Administrator About the Role We are looking for a
Helpdesk Administrator to join our client's support team in Milton Keynes. This is a important role responsible for providing first-class customer administration support and ensuring smooth coordination between engineers, customers, and internal teams.
Key Responsibilities
- Provide first-line customer support via phone and email
- Log all job details into the IT system accurately
- Plan and schedule engineers’ routes in line with SLA requirements
- Liaise with engineers, parts dispatch, and support teams
- Confirm job completions and provide updates to customers
- Maintain accurate records and documentation
Key Capabilities: - Initiative and proactive problem-solving
- Ability to learn quickly
- Assertiveness and confidence in communication
- Strong interpersonal and teamwork skills
What We Offer - Competitive salary of £28,000 – £30,000
- Structured training and ongoing support
- Opportunity to progress within a growing organisation
- A collaborative and supportive work environment
Important Information All candidates will undergo a full screening and referencing process, including verification of 10 years’ employment history with no gaps. Candidates with a CCJ, IVA, bankruptcy, or criminal record will not be considered.
