Our well known client based in Manchester is seeking an Ocean Freight Specialist to join their team.
Overview
To ensure that customer requirements are met and documents are completed in a timely and efficient manner delivering a consistent high quality and compliant processes that enable the client to build and develop customer relationships.
Key Responsibilities: - Delivering excellent customer service through their 10 Customer Commitments
- Support, drive and commit to the Company's overall Strategy
- Manage end-to-end process for OFR Export and designated customers
- Communicating with customers to meet their requirements
- Administration and management of own operational data, included financial review
- Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
- Creates, develops and maintains good relationships with customers and service providers
- Support Sales in interaction with key customers
Skills and Experience: - Proven exports experience with a good knowledge of Customer Service & Ocean Freight processes and systems.
- A proven ability to identify and meet customer service needs in a professional and friendly manner.
- Ability to lead and motive a team to achieve KPI's.
- Proven experience in Ocean Freight
- Results driven and good attention to details
- Good written and spoken English and excellent telephone and e-mail skills.
- Excellent interpersonal skills
- Able to prioritise and perform under pressure
- Good commercial attitude
- A level education or broad GCSE level education.
