Part-Time Administrative Assistant (Service & Logistics) Hours: 20 hours per week (Monday-Friday, 4 hours per day: 9:30am-1:30pm or 10:30am-2:30pm)
Office based Role Overview: Provide administrative support to the Service and Logistics teams, working closely with the Senior Service Coordinator and Logistics Coordinator. The role focuses on ensuring efficient day-to-day operations, maintaining high-quality standards, and supporting continuous improvement within the Service Department.
Key Responsibilities: - Provide administrative support to the Service Department to ensure efficient customer turnaround times for service and repair of equipment
- Communicate with customers via phone and email, providing updates on progress and expected completion dates
- Assist in preparing estimates for service and repair work
- Maintain accurate records in SAP, ensuring customer and company data is up to date
- Create and dispatch Service Notifications using SAP, including logging goods received and dispatched
- Run monthly reports to monitor contracts and warranty expiry dates
- Liaise with customers regarding renewals, send offers and terms & conditions, and raise invoices upon payment
- Support general departmental operations and undertake ad hoc duties as required
- Collaborate with internal departments to ensure effective communication and coordination
Skills & Experience: - Strong written and verbal communication skills
- Excellent interpersonal skills with the ability to build relationships at all levels
- Highly organised with strong attention to detail
- Ability to prioritise tasks and meet tight deadlines in a structured, methodical way
- Proficient in Microsoft Office, particularly Excel and Teams
