To provide a professional and efficient reception service by welcoming visitors, managing a busy telephone switchboard, and delivering high levels of customer service. To support general administrative tasks and ensure smooth day-to-day front-of-house operations.
Key Responsibilities - Answer and direct incoming telephone calls promptly and professionally.
- Welcome and assist visitors, ensuring a positive first impression.
- Manage visitor sign-in/sign-out and issue security passes where required.
- Receive and distribute post and deliveries, notifying recipients promptly.
- Maintain accurate records including visitor logs, internal phone lists, and car registrations.
- Liaise with internal teams to support daily operations and room bookings.
- Book taxis, meeting rooms, and test rooms when required.
- Assist with contractors and maintain relevant logs.
- Keep the reception area tidy, safe, and well organised.
- Support emergency procedures and act as a Fire Warden when trained.
- Provide general administrative support and assist with ad hoc duties.
- Work flexibly when required, including holiday cover.
- Follow all company policies, procedures, and health & safety requirements.
- Support wider group operations and work collaboratively across departments
Knowledge - GCSE-level English and Maths or equivalent.
- First aid or fire marshal training desirable but not essential.
Experience - Previous receptionist or front-of-house experience preferred.
- Experience operating a busy switchboard desirable.
- Rental industry experience advantageous but not essential.
Skills & Attributes - Excellent verbal and written communication skills.
- Strong organisational and time management abilities.
- Confident using Microsoft Word and Excel.
- High attention to detail with a proactive, can-do attitude.
- Strong interpersonal skills and ability to work across teams.
- Flexible, adaptable, and self-motivated.
- Customer-focused with pride in delivering excellent service.
