Regional Site Operations Business Partner/Facilities Manager
12 - 14 month contract role
You will transform how my client operates and be a key enabler for future success by navigating and solving complex issues, delivering significant impact and value for stakeholders in line with business imperatives.
Based in our International HQ in Stockley Park and reporting into the Regional Senior Director of Site Operations, you will be working as part of a fast-paced, dynamic team delivering site operations support to multiple sites across the UK. This role requires you to establish close relationships with senior business leaders and other key stakeholders to serve as the single point of contact for all Corporate Operations matters.
Key Accountabilities
- Develop and evolve strategic relationships with site leadership teams, ensuring that business strategy and growth drivers are supported by the Corporate Operations Organisation
- Coordinate with regional and Corporate Operations partners to provide the full range of Corporate Operations services into sites ranging from Security (on-site, travel, crisis and events), Environmental Health & Safety, Workplace Design and Planning, Employee Experience to Real Estate and Leasing
- Responsible for rolling 3-year site strategic plans based on headcount, usage forecasts and lease events
- Implement the user experience strategy in sites in partnership with stakeholders to improve the overall on-site experience for workforce and visitors
- Collaborate with senior leadership to think critically about the site experience we wish to create
- Proactively engage with our workforce and visitors to gain insight on ways to continuously enhance service levels
- Listen to and understand any data or trends which may highlight areas impacting the user experience and work to overcome any challenges within areas such as talent acquisition, employee retention and employee experience
- As the key Corporate Operations business partner to the local business, you will guide your stakeholders through the Corporate Operations horizon, working with wider functions including Real Estate, EH&S (Environment, Health & Safety) and Corporate Security to map out activities and key decision points
- Oversee the delivery of day-to-day on-site vendor services reliably with quality as contracted
- In partnership with the Supplier Relationship Manager implement the Regional IFM strategy to ensure harmonisation across the entire region and strengthen current capabilities
- Ensure compliance with local law and regulations (property, taxes, health and safety) and ensuring an ‘audit ready’ state
- Effectively and accurately manage site and manage regional budgets, developing key relationships with the business and finance functions to ensure accurate forecasting and reporting
- Management oversight of all environmental, health & safety, security, and key vendor relationships for the region
- Accountable for the delivery of all EH&S (Environmental Health and Safety) initiatives/programmes whilst working in partnership with the EH&S team
- Provide technical advice and support to projects which include relocations and refurbishments to ensure a consistent and standardised user experience across the region
Essential skills and experience - 3 – 5 years experience in similar role
- Previous experience delivering workplace transformation, sustainability and User Experience projects
- Experience managing high levels of change at a fast pace using quick and creative thinking within agreed frameworks
- Proficient at collecting, analysing and understanding data. Ability to aggregate from various sources and articulate themes, trends and insights to drive decision making
- A proactive and autonomous problem solver with the ability to work with minimal supervision
- Able to demonstrate ability to influence across the business at all levels and provide executive level summaries for review and decision
- Excellent decision-making capability and sound judgement with the confidence to challenge the status quo
