Sales Administrator – Office-based, Hayes, Middlesex Salary: £30,000 per year + benefits |
Hours: 40 per week
We’re looking for a detail-driven, customer-focused professional to join our team as a
Sales Administrator. You’ll be the key link between our customers and operations, ensuring orders are accurate, on time, and that any issues are solved quickly. This is more than admin – it’s about delivering an outstanding customer experience every day.
Who You Are: - Experienced in Order Management, Customer Service, or Supply Chain Operations
- Confident with EDI transactions, order flows, and troubleshooting errors
- Excel-savvy – VLOOKUPs, Pivot Tables, and reporting come naturally
- Highly organised with an eagle-eye for detail
- Problem-solver who can investigate issues and deliver practical solutions
- Excellent communicator – written and verbal
- Flexible and proactive, with a willingness to adapt and improve processes
What You’ll Be Doing: - Manage customer orders from placement to delivery – keeping everything on track
- Monitor deliveries, chase PODs, and keep customers updated
- Resolve stock, delivery, or order issues quickly and efficiently
- Handle customer queries via phone and live chat with confidence
- Maintain accurate records in D365 and produce regular reports
- Work closely with internal teams to smooth processes and resolve challenges
- Support the team through cross-training and ad hoc cover when needed
Nice-to-Haves: - Experience creating training materials or supporting colleague development
- Previous experience with D365 or similar order management systems
What We Offer: - £30,000 salary
- Full company benefits package
- A supportive team environment where your input and ideas are valued
