NEW OPPORTUNITY: Fire Service Manager
Location: Stevenage, Hertfordshire
Salary: £42,000 – £65,000 DOE
Company vehicle provided Why this role? This is a key leadership opportunity within a well-established UK provider of fire protection, life safety, and compliance services. The business is known for its down-to-earth culture, hands-on leadership style, and strong team ethos.
The successful candidate will step into a stable, well-run department, with a structured handover from the current Manager and the support of a collaborative senior leadership team.
What’s on offer: - Competitive salary: £42,000 – £65,000 depending on experience
- Company vehicle provided
- 23 days holiday plus bank holidays
- Monday to Friday, 8:30am – 5:30pm
- Autonomy and trust with no micromanagement
- Supportive, collaborative working environment
- Hands-on, varied leadership role within the fire and life safety sector
The Role: Fire Service Manager The Fire Service Manager is responsible for the day-to-day operation of a busy fire service department, leading engineers, overseeing service delivery, and acting as the escalation point for customers and technical matters.
This is not a purely desk-based role. The position requires a visible, hands-on leader who can balance operational management with practical technical involvement when required.
Key Responsibilities - Lead, mentor, and manage a team of fire service engineers, supported by an administrative function
- Plan and oversee routine servicing, maintenance, and emergency call-outs
- Act as the main escalation point for technical issues, customer concerns, and false alarms
- Review and approve timesheets, attendance, and quality of works
- Prepare quotations and pricing for fire and life safety systems
- Manage service agreements, engineer schedules, stock, and technical documentation
- Ensure all works comply with British Standards and industry regulations
- Attend site when required to support engineers and resolve issues
- Drive continuous improvement across service delivery and internal processes
About the Person - Proven experience managing teams within a fire, security, or life safety service environment
- Strong customer-facing and communication skills
- Practical, hands-on technical knowledge (formal certifications not essential)
- Highly organised, proactive, and confident managing multiple priorities
- Comfortable with scheduling, reporting, and budget oversight
- Flexible and willing to participate in out-of-hours support or rotas when required
- A collaborative, down-to-earth leadership style aligned with a strong team culture
Location & Working Pattern - Office based in Stevenage, Hertfordshire
- On-site parking available
- Primarily office-based with occasional site visits
- Working from home permitted once fully trained and confident with internal systems and procedure
