Service Coordinator
£15 per hour (equivalent to £29,250 per annum)
Location: Weybridge – Fully Office-Based
Duration: Ongoing Temporary Assignment (Potential for Long-Term or Permanent)
Start Date: ASAP
Perks: Free Onsite Parking
Join a well-established global company as a Service Coordinator and play a key role in ensuring exceptional service delivery and operational efficiency. This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering top-notch customer service.
What You'll Be Doing: - Coordinating Service Requests: Manage customer field service requests, scheduling engineers and ensuring timely communication.
- Quotations & Orders: Prepare quotations using SAP, confirm pricing, and schedule availability with customers.
- Order Processing: Handle customer orders, verify service partner purchase orders, and allocate engineers.
- Problem Solving: Resolve credit issues in collaboration with the credit control team.
- Follow-Up Coordination: Arrange follow-up visits, spare parts, and engineer schedules to meet performance targets.
- Data Analysis & Reporting: Provide data analysis support and recommend process improvements.
- Communication: Represent the regional admin team in management discussions, highlighting key areas for improvement.
- Support & Training: Train temporary team members and standardize processes across regions.
- Administrative Tasks: Maintain accurate records in SAP, SharePoint, and other systems to prevent backlogs.
- Customer Service: Deliver outstanding service to both internal and external customers, ensuring a seamless service experience.
Key Skills & Experience: - Proven experience in a service coordination, customer service, or administrative role.
- Excellent communication and interpersonal skills.
- Strong organizational abilities with attention to detail.
- Competent in Microsoft Word, PowerPoint, Excel, and databases.
- Experience with SAP, CRM systems, or similar software
