Service Desk AdministratorBased in Milton Keynes
£25,000 per annum
37.5 hours per week
6-month FTC with a view to permanentImmediate start preferred
My client is seeking a
Helpdesk Administrator to join their team in Milton Keynes. This is a fantastic opportunity for someone looking to work within a supportive and structured environment, with the potential to move into a hybrid working arrangement after the successful completion of a probationary period.
The Role Working within the Care Centre team, the Helpdesk Administrator will be responsible for delivering high-quality customer support and administration. This includes:
- Acting as the first point of contact for customer enquiries via phone or email
- Logging job details accurately into the internal IT system
- Planning and coordinating engineer routes in line with SLA requirements
- Supporting the engineers and parts dispatch teams
- Confirming job completion details and ensuring customers receive all relevant information
The role operates on a rotational weekly shift pattern:
- Week 1: 08:00 – 16:00
- Week 2: 09:00 – 17:00
The Ideal Candidate This position would suit someone with strong organisational skills, excellent attention to detail, and a proactive approach to problem-solving. Prior experience in an administrative or helpdesk role would be highly beneficial.
Additional Information – Please Read Before Applying - This role is office-based initially; hybrid working will only be considered after passing the probationary period.
- This position is subject to a comprehensive screening and referencing process, which can take up to 4 weeks. Candidates must be prepared to submit all requested documents in a timely manner.
- Applicants must not have any CCJs, IVAs, bankruptcy declarations, or criminal records.
- Employment history for the past 10 years must be provided with no gaps.
