Unlock Your Potential with a Dynamic Team!
A leading alternative finance provider is seeking a passionate and driven Collections Advisor to join their expanding team. This innovative company thrives on creating the impossible and is dedicated to exceptional customer service.
About the Company: - Established:
- Mission: To unlock financial flexibility for a better life.
- Vision: To imagine a world where everyone has the financial means to thrive.
Role Overview: - Position: Collections Advisor (Hybrid currently 1 day in the office)
- Location: Milton Keynes / Hybrid Working.
- Hours: 37.5 hours per week; Monday – Friday 8:30am – 5:30pm, with 1 in 4 Saturday shifts (9:00am – 1:00pm).
Key Responsibilities: - Engagement: Handle outbound and inbound calls, and communicate via SMS, email, and chat.
- Customer Support: Assist customers with overdue accounts, offering guidance and solutions.
- Compliance: Follow company policies and FCA regulations.
- Decision Making: Provide informed recommendations based on customer circumstances.
- Quality: Maintain high service standards and ensure adherence to regulatory requirements.
- Support: Contribute to other business areas as needed.
Ideal Candidate: - Experience: Previous collections experience is essential.
- Skills: Strong communication abilities, PC proficiency, and familiarity with MS Office.
- Attributes: Excellent time management, attention to detail, and ability to build rapport.
- Attitude: Positive, team-oriented, and dedicated to exceptional customer service.
- Knowledge: Understanding of FCA regulations is advantageous.
Benefits: - Salary: Competitive, with an annual performance-based bonus.
- Leave: 26 days annual leave, plus birthday off and up to 4 additional days for long service.
- Gym Memberships: Discounted rates.
- Perks Platform: Access to exclusive discounts and offers.
- Hybrid Working: Flexibility to work from home and the office.
- Additional Benefits: Life assurance, cycle-to-work scheme, eyecare vouchers, casual dress, free parking, and more.
