Mobile Customer Support Engineer Location: Scotland - Field Based (Glasgow & Edinburgh)
Employment Type: Permanent | Full-time
About the Company Our client is a global technology leader specialising in secure currency processing, payment systems, and automation solutions. Their innovations ensure that banks, financial institutions, and cash-handling centres can manage money efficiently, securely, and reliably across the world.
With a strong UK presence and a reputation for engineering excellence, they provide end-to-end solutions from advanced cash processing systems to digital security technologies supporting some of the most trusted names in the financial sector.
The Role We are seeking a Mobile Customer Support Engineer to join the UK Service Team.
This is a field-based role where you will maintain and support high-value banknote and coin processing equipment at customer sites, ensuring machines operate to contractual standards and uptime targets.
You’ll be responsible for preventive and corrective maintenance, customer liaison, and providing technical support and training to on-site users.
Key Responsibilities - Carry out preventive and corrective maintenance on currency processing equipment, including note counters, sorters, bundlers, and coin systems.
- Diagnose and repair mechanical and electrical faults quickly to minimise downtime.
- Manage on-site spare parts and stock, ensuring inventory accuracy.
- Maintain accurate service reports, documentation, and audit records.
- Build and maintain strong relationships with customer contacts through regular site visits and communication.
- Work closely with the Service Manager to ensure smooth coordination and issue escalation when required.
- Deliver operator training to customer staff for safe and effective equipment use.
Essential Skills & Experience - Completed electrical, mechanical, or electro-mechanical apprenticeship (or equivalent).
- Experience with cash handling or automation equipment such as note counters, bundlers, shrink-wrap, or coin systems.
- Background in banking, manufacturing, or print automation machinery.
- Experience as a Field Service Engineer, Maintenance Engineer, or Technician in an electro-mechanical or automation environment.
- Strong fault-finding and diagnostic ability (both electrical and mechanical).
- Basic IT literacy for reporting and communication.
- Full UK driving licence and flexibility to travel regionally.
