14 month contract HR Operations Manager Working for an industry leader based in Berkshire Hybrid working Role Overview The HR Operations Manager leads, develops, and continuously evolves the HR Operations Delivery Team to ensure high-quality, efficient, and compliant HR services. The role is responsible for delivering customer-focused HR operations in line with legal, statutory, and service level requirements, while driving continuous improvement, automation, and operational excellence.
Key Responsibilities Service Delivery & Operations - Lead and manage end-to-end HR operational service delivery in line with SLAs and customer requirements
- Ensure all services comply with legal, regulatory, and compliance standards
- Act as escalation point for complex or unresolved HR operational issues
- Monitor, control, and continuously improve HR operational processes
- Ensure accurate and timely delivery of all administrative HR activities
Leadership & Team Management - Lead a cross-site HR Operations Delivery Team
- Allocate resources effectively to meet service demands
- Manage team capacity and capability to ensure sustainable service delivery
- Drive a strong customer-oriented and performance-focused culture
- Ensure clear communication of procedures, guidelines, and expectations
Process Design & Continuous Improvement - Design and own processes for assigned specialist HR topics, including quality gates and controls
- Drive lean administration, process optimization, and automation initiatives
- Implement Shared Services projects and ensure quality and compliance
- Continuously improve performance, processes, and stakeholder relationships in line with Hof HR standards
- Stakeholder Management & Communication
- Serve as a key representative of HR Operations internally and externally
- Maintain effective communication with employees, line managers, HR Business Partners, and other stakeholders
- Act as central point of contact for specialist HR service topics
- Performance Management & Reporting
- Define, track, and evaluate performance using KPIs and operational metrics
- Manage, complete, and publish regular HR Operations reporting
- Present service performance and improvement initiatives to relevant stakeholders
Skills & Experience - Several years’ experience in HR or a related field
(HR Manager or Senior HR Advisor experience preferred) - Strong HR operations and shared services experience
- Proven ability to lead and develop operational teams
- Strong process improvement and stakeholder management skills
- Payroll knowledge essential
- Experience delivering HR projects successfully
- CIPD Level 5
